They stole my account/password, what should I do next?

Remember that we are not responsible for users' accounts. If you lost your premium account because Mojang blocked it, or because it was stolen, or because you forgot the password, it is your sole responsibility, and we will not offer any rank transfer or refunds. If you need further assistance with this, we recommend contacting us through our customer service channels -> https://discord.gg/sDS2xwVKUb 

I am a parent. My child used my paid account to make purchases in their store. What can I do?

We are aware that this happens. Don't worry, we are here to help you.

Please contact us through our Discord support system: https://discord.gg/sDS2xwVKUb, and we will be happy to assist you in resolving this issue promptly.

Remember that it may take up to 24 hours for us to respond to these types of cases.